Help centre

How to connect, and what to do when it will not

Everything you need to get online: which protocol to pick, which app to install, and the fix for every problem people actually hit. No account needed to read this.

Getting started in four steps

  1. Choose a plan. Pick how much data and how many months you want. One plan works on every protocol we support, and on as many devices as your plan allows.
  2. Install an app. Pick the app for your device from the list below. Any of them will do — they all read the same subscription link.
  3. Import your link. Your account page shows a subscription link and a QR code. Scan the code, tap your app to import it directly, or copy the link and paste it into the app's import screen.
  4. Connect. Pick a server and connect. If one is slow, switch to another — they share your plan's data, so switching costs nothing.

Which protocol should I use?

Your plan includes every protocol below. They differ in how they behave on a restricted network, not in what they cost you.

Xray (VLESS / VMess / Reality)

The most widely supported option, and the one designed to keep working where other protocols are blocked. It looks like ordinary web traffic.

Best first choice, and the one to try when a network blocks everything else.

NeoVPN

Our own application. There is no configuration file to import — you sign in with your VPN username and password and press connect.

Best if you would rather not deal with importing anything.

WireGuard

Fast and light on battery, using a small configuration file you import once per device.

Best for speed and battery life on a network that does not block it.

OpenVPN

The most compatible option. Routers, older systems and managed devices usually support it out of the box.

Best for a router or a device where you cannot install a new app.

SSH tunnel

An encrypted tunnel your browser is pointed at. It is a proxy for the apps you configure, not a system-wide VPN.

Best as a fallback: almost no network blocks SSH.

Telegram proxy (MTProto)

A proxy for Telegram only. It makes Telegram work on a network that blocks it, and does nothing for your browser or other apps.

Best when only Telegram is blocked.

Apps for your device

All of these read the same subscription link. Install one, import your link once, and it keeps itself up to date when we add or move a server.

Android

  • v2rayNG
  • Hiddify
  • NekoBox
  • Karing
  • sing-box

iPhone / iPad

  • Streisand
  • Shadowrocket
  • Hiddify
  • V2Box
  • Loon

Windows

  • Hiddify
  • v2rayN
  • NekoRay
  • Clash Verge Rev
  • FlClash

macOS

  • Hiddify
  • V2Box
  • Streisand
  • Clash Verge Rev

Linux

  • Hiddify
  • NekoRay
  • Clash Verge Rev

Router

  • OpenWrt + PassWall

App names are the products' own. We do not publish these apps — install them from your platform's store or the developer's own releases page.

When it will not connect

What is a subscription link?

One address that carries every server on your plan. Your app fetches it and keeps its server list current, so when we add or move a server you do not have to import anything again. Treat it like a password: anyone who has it can use your plan.

How many devices can I use?

As many as your plan's device limit allows, at the same time. You can install the app on more devices than that — the limit is on simultaneous connections, not installations. Your account page lets you create a separate link per device so you can revoke one without disturbing the others.

It worked yesterday and today nothing connects.

Refresh the subscription in your app first — that alone fixes most cases. Then try a different server, then a different protocol: Xray is built to survive a network that has started filtering. Check your account page for remaining data and the expiry date, since both stop a connection with no warning in the app.

It connects but it is slow.

Try a server closer to you, then a different protocol — WireGuard is usually fastest where it is not blocked. A single slow server is not a slow plan: switching costs nothing, because every server shares the same data allowance.

What happens when I run out of data?

The connection stops. Your account page shows what is left at any time, and you can extend the same account rather than starting again — your username, your links and your apps all keep working.

My plan expired. Do I lose my settings?

No. Extend the same account and everything you have already imported keeps working — the same username, the same links, no re-import on any device.

I changed my VPN password and nothing works.

That is expected. Changing the VPN password regenerates every credential, so every device has to import the link again. Do it once per device and you are back.

Something is wrong and none of this helped.

Open a support ticket from your account. Tell us which app, which server and which protocol you tried, and what you saw — that is usually enough for us to find it on the first reply.

Ready to start?

Create an account, pick a plan, and you will be connected in a few minutes.